Friday, May 13, 2011

The saga of Ann Althouse

Ann Althouse's blog goes down. She goes to the blogger help forum to try and have it restored. The "helper" running the forum starts giving her attitude. Among other things, he posts a link (to his own blog) where he writes about dispensing justice to blogs. And when people start flagging his responses as "unhelpful" he taunts Althouse, asking why she can't even get a hundred people to say his responses aren't helpful:


For whatever reason he starts deleting the comments he's making:

omg 2

(He seems to have even deleted the post at his own blog.)

But, he's not done yet! Now he taunts Althouse for not having 200 readers willing to say his comments aren't helpful:

omg 3

Which he also deletes:

omg 4

His strategy seems to be to say incendiary things, have the person he's supposed to be helping "loose it", then remove his own comments. That way if someone reviews his work it will look like he's dealing with a crazy person.

Eventually a real life Google employee steps in and the craziness ends:

omg 5

(And I had better not have to update this post with more bad Google behavior!)

UPDATE: Many of the helper's responses have been restored over on the help forum thread. (Glad I took the screen shots to prove there had been deletions!) Also, here's the post the helper had linked to.

Just in case he deletes it:

omg 6

He's responding to comments over there. So I asked him about the deletions of his own posts on the thread.

Oh, and the old posts on Althouse's blogs still can't be seen. Although the "helper" assures us on his own blog that her site has been "restored":
There's no lingering glitch affecting Althouse's blog - Brett reviewed it, and restored it. That is how we do "What can we do to solve this?".
That's how they do it over at Google!

UPDATE 2: The helper is responding to comments now, but not mine. He wont post my comment, afraid someone might see it.

He claimed he only deleted posts which weren't relevant, so I asked him why he had deleted his own posts. And I asked why he was taunting people asking for help and trying to make them look like idiots.

1 comment:

Pete said...

Great job, Jason! Google gave us an inadvertent lesson in customer service. Of course, they're too big to care which is another lesson in customer service: you're never too big to care.